Yes. On the day of pick-up several important shipping documents MUST be signed by the customer. It is also very important that the customer supervise the work and make certain the mover is performing as agreed.

If it is impossible for the customer to be present on the day of the pick-up they can designate, IN WRITING, an agent / representative to act on their behalf and sign the contract. A customer should think very carefully before granting permission to an agent / representative. The customer will be legally bound by the choices made, act, and signatures of their agent / representative.

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Moving Claims is not an insurance company and the employees of Moving Claims are not acting as your insurance adjusters. Moving Claims does not practice Insurance laws and does not give legal advice. This site is not intended to create an insurance claim, and by using the Moving Claims websites, no insurance claim will be created with Moving Claims. Instead, you are filing a Household Goods claim with the carrier who moved you via Moving Claims Websites. Moving Claims websites information as well as any advises of its employees is not a substitute for the advice of an attorney. The information contained on this website is designed for informational purposes only. Nothing on this website is designed or intended to constitute legal advice. Federal, state, and local laws and regulations governing the moving industry change frequently and may be interpreted differently by different people. If you need specific legal advice you should consult a lawyer directly or a representative from the US DOT.