Yes, under U.S. D.O.T. regulations shippers whose property is located within 50 miles of the estimator's location must receive a physical survey/visual estimate of the property.
The estimate must be prepared in writing, signed by both the shipper and mover, and state whether it is binding or non-binding.
The 50 mile rule:
Federal law under 49 USC Section 14104(b)(1)(C) requires that estimates (both binding and non-binding) be in writing and be based on a visual in home inspection of the property if the shipper's pickup location is within a 50 mile radius of the location of the carrier's household goods agent preparing the estimate.
Exception to the 50 mile rule, a visual estimate is NOT required if:
(1) The pickup address is outside the 50 mile radius; or
(2) A written waiver is signed by the shipper stating that they waive their right to a visual in home estimate.
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