What is the time limit to file a claim?
For interstate / International / Local California moves it is up to 9 months from the date of the delivery.
For local and intrastate moves in all other states other than California, it depends on each state regulation. In most states it is between 15-90 days from the date of the delivery. Check with your carrier directly or on the back of your Bill of Lading, for your specific claim filing requirements. Once you file online we will receive your information in our system and will be verifying your information with your carrier to properly assign you a Claim #. We will then email you a claim form to the email you have registered with. All claim forms, claim support documents and copies of shipping documents, can be emailed to MovingClaims.net or mailed to our mailing address located on our claim form or at our contact us page.
How long does the process take?
For Local Moves – Since there are no specific time limitations regulated by the different states, MovingClaims.net has decided to treat local / Intrastate moves as Interstate move (120 days) so that claims are adjusted in a timely manner. Local / Intrastate moves in the state of California are reviewed within 30 days as required by the California PUC.
For Interstate Moves – your carrier has 120 days to provide a settlement offer for your claim, from the date your complete claim along with all required documents is received in their office. If claims can’t be settled or denied within that time, an extension notice must be sent to the customer within every consecutive 60 days period. MovingClaims.net as the assigned third party claims company must follow the same requirements of your carrier’s. However, as part of our customer service we strive to offer a speedy resolution.
How Can I Check The Progress / Status of My Claim ?
To inquire about the status of your case, kindly contact us via email at [email protected]. All communication regarding your claim will be conducted through email or mail. In certain circumstances, we may reach out to you by phone (if necessary) to gather additional information or seek clarifications regarding your claim.
Please take note that we highly recommend adding our email address, [email protected], to your contact list. This will ensure that our emails are delivered directly to your inbox and not directed to your spam folder, guaranteeing prompt and efficient communication.
How long until I get my check?
In the majority of cases, settlement checks are typically mailed out by the carrier within one to two weeks after they receive the signed release from us. However, it's important to note that each carrier may have their own specific timeline for issuing checks. Some carriers may send out settlement checks within 30 days of receiving the signed release, while we request that carriers issue checks no later than 45 days from receipt of the signed release. It's essential to understand that this time frame is an internal requirement and not a legal obligation.
If you need any assistance regarding inquiries about your settlement check, please feel free to contact us. Alternatively, you may also reach out to your carrier directly for more specific information regarding the status of your settlement check.
Are you affiliated with the moving company?
We want to clarify that we are an independent third-party claims service company and not directly affiliated with any of the carriers we provide services for. Similar to how carriers may outsource their bookkeeping and accounting needs to third-party companies for reasons like cost efficiency, personnel deficiency, or qualifications, they may also choose to outsource their claims services to us.
At Moving Claims, we process claims based on the specific terms and conditions outlined by each carrier, as well as applicable state and federal regulations. Our role is to ensure that claims are assessed and processed in accordance with these guidelines, providing an unbiased evaluation of each case.
Do I need to pay for this service?
Absolutely NOT! this service is entirely free for customers of our participating carriers. We offer assistance with various claim types, including loss, damage, delay, overcharge, and complaints. It is important that when you file your claim, you include all your concerns within the claim submission. We will thoroughly investigate and address each concern expressed in your claim. Please note that any items or concerns not included in your initial claim will not be addressed, responded to, or added at a later stage. It is crucial to provide a comprehensive account of all your concerns within the initial claim submission.
Do you provide service to customers in other states than Florida?
Yes We Do! We service carriers and their customers Nationwide. However, our business hours are Mon-Fri 9AM-5PM; Eastern Standard Time.
Moving Claims is not an insurance company and the employees of Moving Claims are not acting as your insurance adjusters. Moving Claims does not practice Insurance laws and does not give legal advice. This site is not intended to create an insurance claim, and by using the Moving Claims websites, no insurance claim will be created with Moving Claims. Instead, you are filing a Household Goods claim with the carrier who moved you via Moving Claims Websites. Moving Claims websites information as well as any advises of its employees is not a substitute for the advice of an attorney. The information contained on this website is designed for informational purposes only. Nothing on this website is designed or intended to constitute legal advice. Federal, state, and local laws and regulations governing the moving industry change frequently and may be interpreted differently by different people. If you need specific legal advice you should consult a lawyer directly or a representative from the US DOT.
