PRIVACY POLICY

Effective Date: January 1, 2025

Introduction:

Moving Claims. (“MC,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our services, including our websites, mobile applications, and related tools.

By using our services, you agree to the terms outlined in this Privacy Policy.

Types of Information Collected:

We may collect the following personal information from you:

• Full name
• Email address
• Contact phone number
• Mailing address

How Information is Collected:

We collect personal information directly from you in the following ways:

• During the claim registration process
• When you provide information to finalize a settlement agreement
• When opting for paper claim filing via postal mail

Purpose of Data Collection:

We use your personal information to:

• Communicate with you during the claims process
• Request and analyze move-related documents, contracts, pictures of damages, and your communications with household goods moving companies
• Facilitate settlement agreements, including sharing mailing addresses with carriers for Settlement’s payment check delivery
• Process claims filed via post office mail

Data Security Measures:

We employ technical safeguards to protect your information by encrypting data transmission via HTTPS to prevent unauthorized access

Data Sharing:

We do not sell or share your personal information with third parties for marketing purposes. However, we may share limited data, such as your mailing address, with:

• The household goods carrier involved in your claim for the purpose of sending settlement checks.

Your information is not shared for SMS communication purposes with third parties or affiliates.

User Rights:

You have the right to:

• Access and update your information via the “CONTACT US” page on our website
• Opt-in or opt-out of SMS communication preferences in your account settings

To update your information, opt out of communications, or address privacy concerns, you may also contact us directly at – info@movingclaims.net.

SMS Communication Consent - TERMS AND CONDITIONS FOR SMS:

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

You may opt out of SMS communication at any time by:

• Updating your preferences under “CONTACT US” page on our website
• Contacting us via phone or email (details below)

Types of SMS Communications:

• If you’ve agreed to receive text messages from Moving Claims, you may receive updates related to your ongoing case.
• Below are examples:
• Customers and General Guests: Updates regarding your claim status, deliveries, or other relevant information.

Standard Messaging Disclosures:

• Please note that message and data rates may apply.
• You can opt-out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms of Service.

SMS Terms & Conditions:

1- SMS Consent Communication: The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications: If you have consented to receive text messages from Moving Claims, you may receive messages related to the following:

• How to File a Claim
• How to check a Case
• Mailing Information
• Follow-up messages
• Billing inquiries

3- Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to 1 SMS messages per week related to your Claim Status.

4- Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method: You may opt-in to receive SMS messages from Moving Claims in the following ways: By submitting an online form

6- Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at Contact Us page

Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary

Contact Information:

For questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

MOVING CLAIMS

PO Box 630686

Miami FL, 33163

800-513-6060

support@movingclaims.net

For claims-related inquiries, you will also receive contact details for your specific case manager during the claims process.

Updates to This Policy:

We may update this Privacy Policy periodically. Changes will be posted with a revised effective date. Please review this policy regularly to stay informed.